Your privacy, with care
This policy describes the website and client login operated by Pet Haven Salon & Spa LLC, including contact information, account security, communication preferences, and the third-party content shown here.
Information you choose to share
If you call or email us, we receive the contact information and message you choose to provide, which may include your name, phone number, email address and details about your pet or requested service. We use this information to respond, discuss appointments and assist with your request.
The website’s email links open your email application; messages are handled by your email service and the salon’s email provider. The website provides a separate secure signup form for account details, pet profiles and vaccination uploads. Please avoid sending passwords, payment-card details or other unnecessary sensitive information by email.
Your account and communication choices
Creating an account collects your email address, chosen password, name, phone number, pet details, vaccination records, optional pet photos, and communication choices. These are submitted together when you choose Create account on the final review step. Supabase manages authentication and password protection. Other signup details and uploaded files are encrypted before being stored in private application storage. Account and appointment emails help us operate your account and provide the services you request.
The account-creation agreement includes account and appointment emails, appointment reminders and care updates by text, and news, events, and special offers by email from Pet Haven Salon & Spa. Automated marketing texts require separately recorded consent and are not required to create an account or purchase a service. You can unsubscribe from marketing emails, reply STOP to texts, or contact us to update your preferences without closing your account. Text frequency varies and message and data rates may apply. We record the disclosure and your choices with your account. Existing preferences are not changed simply because you have a Square customer record. Recording consent does not itself activate a messaging service or send a campaign.
Supabase provides authentication and database services; Vercel hosts the website; Resend delivers account emails through our Supabase email setup. Square holds salon booking and transaction records, which may be synchronized into the restricted salon workspace. Application account changes produce internal audit entries and support alerts.
Browsing and third-party content
Loading a website or embedded resource sends technical information to the server providing it, such as your IP address, browser information, requested resource and request time. This information may be used to deliver content, diagnose errors and protect services.
- Google Maps: The embedded location map is loaded from Google. When Google review content is available, reviewer images may also load from Google. Google may receive technical information and use cookies or similar technologies according to its Privacy Policy. Google Maps content is also subject to the Google Maps/Google Earth Additional Terms of Service.
- Google reviews: The website’s server requests public business reviews through Google Places. Displayed information can include the reviewer’s public name, profile image, profile link, review text, rating and date. This review integration does not send your contact messages or pet records to Google or Supabase, and it does not permanently import Google reviews into the salon’s testimonial collection.
- Facebook testimonials: Featured testimonials contain public customer statements and display names selected for this website. Source links are provided when available. Contact us if a transcription is incorrect or you want to discuss removal of your featured testimonial. Removing a featured copy here does not remove the original post on Facebook.
- Outside links: Clicking Facebook or adoption links takes you to a separate service. Its operator handles information under its own privacy policy. The current website does not embed a Facebook tracking pixel or a live Facebook feed.
Cookies and browser storage
Login uses necessary session cookies. Choosing “Stay signed in” keeps that session for up to 24 hours; a new sign-in is required afterward. Without that choice, login cookies are session-only, subject to browser session restoration, and the application enforces a two-hour limit. Routine token refresh does not extend these limits. We do not install advertising trackers or store Google reviews in your browser’s local storage. Embedded Google content may use its own cookies or storage. You can manage cookies through your browser settings; blocking third-party content may affect map or image display. Salon photographs and videos are served as website media.
Website usage analytics
We use first-party analytics to understand visits and improve the website. A random browser ID links page views, section views, clicks, form submissions, media controls, scroll depth and time in view. The ID cookie lasts up to 180 days; a visit session expires after 30 minutes of inactivity. Clearing cookies or using a different browser creates a new ID.
We record general browser and device categories, action times, and approximate IP-derived ZIP codes and locations grouped into roughly one-mile cells supplied by our website host, Vercel. IP location may be inaccurate. Analytics do not record full IP addresses, names, account identities, form entries, card details, uploaded documents, URL query strings or authentication links. Private analytics reports are available only to the salon owner. Usage history is retained for salon analysis until the owner removes it.
You can turn off this tracking for this browser below. We also honor Global Privacy Control and Do Not Track signals. Tracking preferences do not affect signing in, booking or payments.
Use, access and retention
We use information received through your inquiries to communicate with you and provide the assistance you request. Communication providers process messages as part of delivering those services. Relevant information may also need to be retained or disclosed to meet legal obligations or address a legitimate security issue.
Account information is separate from public website content. Unclaimed encrypted signup drafts expire after 20 minutes and are removed by an hourly cleanup. Unclaimed encrypted uploads become eligible for cleanup after one hour and are removed by a scheduled Storage cleanup. Claimed account records and audit history are retained for account support, salon operations, and applicable obligations. Contact us to request access, correction, or deletion; requests require identity verification, and some records may need to be retained.
Your choices and requests
You can browse without creating an account and choose whether to contact us or open outside links. You may request information about your personal information, corrections, deletion or removal of a featured testimonial. We may need to verify that a request comes from the appropriate person and will handle requests according to applicable law. Some records may need to be retained for legal reasons.
This website is intended for pet owners and is not directed to children under 13. If you believe a child has sent personal information to us through these contact channels, please let us know.
Security and policy updates
We restrict privileged access and require an additional verification step after sign-in. Client application records use encryption; the encryption keys are managed within the same Supabase project. This does not protect against a privileged compromise of that entire project. Authentication email addresses and operational metadata are not covered by that application encryption. No internet service can guarantee absolute security. Please contact us if you believe information has been exposed or misused.
We will update this policy when the website’s features or information practices change. The current revision date appears above. New features such as online booking, payments or expanded self-service will need updated privacy information before they are introduced.
Contact us
Pet Haven Salon & Spa LLC
2107 S. Medford Dr., Building 1
Lufkin, TX 75901