About this website
This website is operated by Pet Haven Salon & Spa LLC. It introduces our salon, services, community partnership and story. These terms describe use of the website. Please read them together with our Privacy Policy.
Appointments and salon information
Calling or emailing to request an appointment does not confirm a reservation. Your visit is confirmed when our salon confirms the appointment details with you. Creating a client login does not book a service. Signup collects pet information and vaccination records for salon review; it does not approve a pet for service. Card authorization is a temporary hold, not a final payment. The amount, payment method and any applicable taxes and fees are presented before authorization or checkout.
Pricing depends on the selected service and your pet’s breed, weight, coat, condition, and grooming needs. Contact us for a recommendation and quote. Our website is informational; please confirm service details and availability with the salon.
Please give at least 24 hours’ advance notice to cancel. Late cancellations and no-shows incur a fee of 50% of the scheduled service value. Vaccination requirements and other visit information appear in our before-your-visit section. Website terms do not replace any service agreement or waiver provided separately for your pet’s care.
Membership payment schedules
Each pet may use monthly billing or annual prepayment, and a household may mix both. Annual dues are twelve times that pet’s applicable monthly dues, including eligible primary or additional-pet pricing, plus applicable tax and one disclosed Platform Fee for a card transaction. An annual paid term grants one included visit in each of twelve monthly benefit cycles, rather than twelve visits at once. Paid annual terms are nonrefundable except where required by law and keep their paid price. Additional annual pets start on the next household renewal date to avoid a shortened paid year. Cash memberships are paid and receipted at the salon; cash has no Platform Fee and no automatic card debit. Card billing and cash billing are tracked separately.
24-hour payment recovery
A confirmed failed card membership payment must be resolved by updating the payment method and successfully completing payment within 24 hours of the failed payment. A cash renewal must be paid within 24 hours of its disclosed due date. There are no extensions or exceptions: the unpaid pet’s membership automatically cancels after the deadline and its applicable promotions, including Founding pricing, are forfeited. Re-enrollment uses current market pricing and does not restore forfeited promotions. Updating a card alone does not constitute payment. Provider or connection uncertainty alone is not treated as a confirmed decline. Other pets’ already-paid coverage remains valid.
Annual price adjustment
Beginning January 1, 2027, regular service, add-on and membership prices increase by 3% at 12:00 AM every January 1 in the salon’s verified local time zone, rounded upward to the next $0.25. For example, a $70.00 regular price becomes $72.25. Already-paid terms, accepted payment authorizations and applicable membership rate protections remain honored. Eligible continuing percentage promotions apply to the current eligible dues. Gift-card or account-credit face value, tax, optional tips and Platform Fees are excluded from this annual price increase. The full renewal amount is disclosed before any separately confirmed billing change where required.
Online transactions and applicable fees
By agreeing to these Terms of Use, you acknowledge that online bookings, purchases and membership payments may include applicable taxes and fees in addition to the advertised service or membership price. You agree to pay the applicable, disclosed charges for the transaction or your pet’s visit, subject to applicable law. Not every fee applies to every transaction. The itemized estimate and final receipt identify the charges that apply.
- Special Handling Fee: applies under our salon safety policy when a pet weighs over 100 lb or shows aggression and requires at least two employees assisting with the service. The regular fee is $20; eligible members receive 50% off this fee ($10).
- Late pickup and late drop-off fees: may apply when pickup or arrival falls outside the timing agreed with the salon. The applicable timing, rate and amount are disclosed under the salon’s visit policy before the associated charge is authorized.
- Matting fees: may apply when your pet’s coat condition requires additional work beyond the booked service. The salon assesses the coat and explains the additional work and applicable charge before you authorize it.
- Platform Fee: Pet Haven Salon & Spa charges a separately itemized fee on supported payment transactions to help cover Square card processing and Square platform fees, Vercel website hosting and front-end deployment, backend database services, Resend email notifications and related operating costs. Online/invoice payments use 4.3% plus $2.25 per transaction. Manually keyed, card-on-file and Square Terminal payments use 4.5% plus $2.25 per transaction. We calculate the percentage on the discounted purchase amount including applicable tax, excluding this fee and optional tips, round to the nearest cent, then add the stated fixed amount once per transaction. The fee is listed after services, add-ons and other charges, before tax and tip, and included in the total you approve. It is a salon-set fee covering several operating costs, rather than a representation of Square’s exact merchant processing charge. Cash, account-credit-only payments and zero-dollar included services have no Platform Fee on newly authorized purchases. Previously authorized holds and accepted recurring charges retain their agreed amounts. Historical receipts retain their original fee names and amounts. These charges remain subject to applicable law and payment-provider requirements.
The salon accepts cash and supported cards. We do not accept checks. Cash payments do not carry a Platform Fee. Square’s fees charged to the salon vary by payment channel and our account’s processing agreement; those merchant costs are separate from any customer fee shown in your checkout total.
We show the payable total, including applicable taxes and fees, before you authorize a payment or recurring billing. By confirming checkout, you authorize the selected payment method for the disclosed amount, including the applicable taxes and fees. For a booking authorization hold, this authorization covers the stated hold amount. When you approve recurring billing, you authorize the disclosed recurring amount on the stated billing schedule until canceled under the applicable membership terms. Changes in service, coat condition, handling needs or timing may change the final amount. The salon presents those adjustments for your approval, and your approval authorizes the resulting final total, including the applicable taxes and fees. Optional tips are selected separately and shown in the total before authorization or payment. A tip selected when booking is included in that appointment’s authorization and is collected once when the same authorization is finalized. The client must affirm the displayed charges before submission. For staff-assisted checkout, staff must record that the client authorized the displayed charges; Square Terminal presents any additional tip for confirmation on the device.
Final sales and refunds
All sales are final, including membership payments, digital gift cards and purchased account credit. These purchases are nonrefundable except where a refund is required by applicable law. Nothing in this policy limits rights relating to unauthorized charges, billing errors, or other rights that cannot legally be waived.
Client accounts and messages
By creating a client account, you agree to these terms and acknowledge our Privacy Policy. Provide accurate contact details, keep your password and verification methods secure, and contact us if you suspect unauthorized access. Your account is for your own information; it does not grant access to another client’s records or the staff workspace.
Your account-creation agreement includes verification and account emails, booking updates, receipts, appointment reminders and care updates by email or text, and news, events, and offers by email from Pet Haven Salon & Spa. Automated marketing texts require separate optional consent; that consent is not a condition of creating an account or making a purchase. Texts may be automated; frequency varies; message and data rates may apply. Reply STOP to opt out of texts, use the unsubscribe link in marketing emails, or contact the salon to change your preferences. Opting out does not close your account or stop necessary account emails.
Membership payments, renewal and cancellation
All membership sales are final. Membership payments are nonrefundable, including unused days, unused included services, and any remaining portion of a paid membership term, except where a refund is required by applicable law.
Canceling a membership stops its next renewal. Cancellation does not end the current paid cycle early: eligible benefits remain available through the end of that cycle, subject to the plan’s service, pet, vaccination, and appointment requirements. No prorated refund or credit is issued for the remaining days or term.
Once cancellation is confirmed, the membership expires at the end of the current paid billing cycle and no further membership renewal charges will be made. Charges already owed for completed services or a separately authorized purchase are not canceled. Contact the salon to request cancellation before the next renewal and keep your cancellation confirmation. Canceling a membership does not close your client account.
Memberships renew automatically on the billing schedule and at the amount shown before enrollment. By separately agreeing to recurring billing, you authorize Pet Haven Salon & Spa to charge your selected payment method for that amount at each renewal until you cancel. The total shown includes applicable taxes and card-processing fees, such as those described in the online transaction fees section above. Applicable fees are separate from membership dues and are not discounted. The itemized fees and full recurring amount are disclosed before you agree, subject to applicable law and payment-network rules.
Request your membership using your baby’s estimated weight, then book their first appointment. For that one linked visit, you may select the plan’s included service and receive the tier’s eligible discounts on extras, or book a paid service with eligible member savings. Discounts do not stack; the highest eligible discount applies. Any temporary authorization due within seven days must be approved before the appointment request is sent. For a card membership, the hold includes the selected monthly or annual dues plus the actual visit balance, applicable tax and the disclosed Platform Fee. For a cash membership, the security hold covers the original service after eligible membership savings plus one month of dues and applicable tax, even when annual cash payment is selected. It does not hold twelve months of cash dues. A hold is not a completed payment or an active paid membership. At check-in, we confirm measured weight and show the final membership and visit amounts for your approval. Card checkout captures the same authorization when supported and sufficient; otherwise a separately approved payment is required and the original hold must be released before another payment. The first card membership term is included in that single checkout payment; recurring billing starts after that paid term. Cash membership clients pay the selected monthly or annual dues at the salon, in addition to any actual visit balance. Their hold is released before cash visit payment; any remaining card hold is reduced to the actual card purchase where supported. Staff record cash membership receipts separately. Paid benefits and membership cards activate only after verified membership payment; an included first service is counted once. Temporary first-visit eligibility cannot be reused for other appointments. Existing paid memberships keep their billing schedule.
We record your pet’s measured weight at every check-in and share it in your account. A move into a larger size classification requires your authorization for the full monthly size-price difference, plus applicable tax. The original eligible Founding Member pet receives 10% off that difference; additional pets use the $10 additional-pet reduction when comparing prices. For annual prepayments, the quoted size difference covers only the remaining monthly benefit cycles in that already-paid annual term. Cash size adjustments are recorded at the salon without a Platform Fee; card size payments include the disclosed applicable Platform Fee. The new size price applies at future renewals. This does not reset your household renewal date or add another included service. Plan upgrades, such as Signature to Presidential, and their new included service begin at this pet’s next unpaid renewal.
For everyone’s safety, pets over 100 lb and pets showing aggression require at least two active employees assigned to assist with their service. The Special Handling Fee applies under this policy; members receive 50% off the regular $20 fee.
Plan and monthly/annual payment schedule changes begin at the pet’s next unpaid renewal, after its current paid term. Pet removal stops the next renewal while retaining already-paid eligible care. Added pets share the household billing day. An added annual membership starts at the next household cycle and prepays twelve monthly dues; no payment or benefit applies before that start date. For an added monthly membership, choose Start next cycle (no payment or benefits until the next household cycle) or Start today (a full monthly pet payment now, with one included service for the remaining current cycle after payment succeeds). Start today keeps the household billing day: full monthly dues are payable again at the next renewal, even if it is only a few days away. Exact amounts, applicable tax and Platform Fees for card payments, and both payment dates are shown before separate authorization. Cash payments must be received and confirmed at the salon. There is no mid-cycle proration, refund or credit; existing pets’ paid cycles remain unchanged. Unused included services follow the normal expiration and Grace rules.
Cancel an appointment at least 24 hours in advance to restore its reserved included service within the original membership cycle, without using Grace. For a late cancellation or no-show using an included service, no separate 50% attendance fee applies. An Owner or manager reviews the case: an available earned Grace credit may be used to preserve the service; otherwise the included service is forfeited. If the visit is a paid service rather than an included service, the ordinary 50% late-cancellation or no-show fee applies.
These terms do not waive rights that cannot be waived under applicable law, including rights relating to unauthorized or erroneous charges.
Founding Member 2026
Eligible clients who enroll from October 1 through November 30, 2026 receive an additional 10% off the then-current recurring dues of their original qualifying primary Pet Haven Salon & Spa membership, on top of the savings already included in membership pricing, while it remains continuously active and in good standing. This is a continuing percentage discount, not a permanent 2026 dollar price; existing applicable rate protections still apply. It excludes additional enrolled pets, add-ons, retail, taxes, fees, standalone services and other promotions. Cancellation or termination forfeits future Founding pricing; re-enrollment does not restore it. Founding enrollment is limited to the first 25 qualifying households. Each household counts once, regardless of how many pets enroll. The offer ends when those spots are filled or on November 30, 2026, whichever comes first. Eligible enrollment closes November 30, 2026 at 11:59:59 PM in the salon’s verified local time zone. Each additional enrolled pet receives $10 off their own regular monthly membership price. Membership dues are before taxes and applicable fees, including Platform Fees and Special Handling Fees under the salon safety policy. Paid-cycle benefits remain subject to the regular membership terms.
Membership policy version: membership-2026-10-08-cash-annual-first-visit-v11.
Gift cards and Account Credit Balance
Gift cards and account-credit purchases are final and nonrefundable, except where required by law. A digital gift code can be redeemed once into a Pet Haven Salon & Spa client account. Keep the code private and share it only with the intended recipient.
Your Account Credit Balance is a payment balance for Pet Haven Salon & Spa purchases. It can cover the final visit total, including applicable taxes and fees, up to the available balance. It is applied as payment, not as a discount that removes taxes or fees. Any remaining amount must be paid using another accepted payment method.
These balances are not a bank account, do not earn interest, and cannot be withdrawn or exchanged for cash, except where required by law. They retain their stated redemption value for salon purchases; describing them as having no cash-redemption value does not remove that value or any legal protection.
Purchased gift-card value and paid account-credit top-ups do not expire under this policy. Closing, canceling or restricting access to an account does not automatically forfeit purchased value. Contact the salon to verify ownership and arrange access to any remaining purchased balance. Canceling a membership alone does not cancel gift-card or account-credit balances.
Unused promotional or complimentary credits may be forfeited when an account is closed only where permitted by law and disclosed in the terms that applied when those credits were issued. This does not apply to purchased gift-card value or paid top-ups, and new restrictions are not applied retroactively to existing balances.
Where Texas Business & Commerce Code Section 604.152 applies, you may request a cash refund of a gift-card balance below $2.50 remaining after an in-person purchase. Other mandatory refund, expiration and unclaimed-property protections also apply. Contact the salon for a legally required refund or a balance dispute.
Our adoption partnership offer
Pet Haven Salon & Spa offers 50% off all services for the lifetime of the eligible adopted pet. This offer is limited to the pet adopted from Kurth Memorial Animal Services / Lufkin Animal Services with a partnership certificate issued by Kurth / Lufkin Animal Services. The discount applies to that adopted pet’s services.
The shelter determines adoption availability and its own adoption process. Contact the shelter directly about adopting a pet.
Reviews, maps and outside links
Featured Facebook testimonials are selected, manually maintained customer statements, shown in their original wording. They are not a live Facebook feed. Individual experiences do not guarantee the same outcome for every pet.
This website includes Google Maps features and content. Use of Google Maps features and content is subject to the current Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy.
When available, Google reviews are supplied by Google Maps in its returned relevance order. The available reviews may not include every review or the newest reviews. Google and Facebook ratings are not combined.
Links to Facebook, adoption listings and other external websites take you to independently operated services with their own terms and privacy practices. We do not control their content or availability.
Respectful use and website content
Please use the website lawfully. Do not interfere with its operation, attempt unauthorized access or misuse its service endpoints. Salon branding, photographs, video and other original materials belong to Pet Haven Salon & Spa or their respective owners. Ask us before reusing our original materials; third-party content remains subject to its owner’s rights and applicable law.
Availability and changes
We aim to keep this website accurate and usable, but information and linked services may change or become unavailable. Please contact us if you notice an error. We may update these website terms as the site changes, with the revised date shown above. Nothing in these terms removes rights or protections that cannot be excluded under applicable law.
Contact us
Pet Haven Salon & Spa LLC
2107 S. Medford Dr., Building 1
Lufkin, TX 75901